Using the SMS Channel window, you can:
- View the configured long code and short code SMS numbers from which you can send SMS messages to customers, on the Codes tab.
- Assign the SMS numbers to specific services, using the Codes tab.
- View the names of the active agents who can access the SMS channel, on the Agents tab.
- View the SMS settings for all services, on the Services tab.
Accessing the SMS Channel Window
To access the SMS Channel window, on the Configure tab of the LiveVox Portal (LVP), click SMS > SMS Channel.
The SMS Channel Window
The following table describes the columns that appear on the tabs in the SMS Channel window.
Codes | |
Column | Description |
---|---|
Name | Name that indicates the use of the SMS number. |
SMS Code | SMS number used to send and receive SMS messages. |
Description | Description of the SMS number. |
Agents | |
Column | Description |
Logon ID | Login ID of the agent who can access the SMS channel. |
First Name | First name of the agent. |
Last Name | Last name of the agent. |
Last Login | Date and time when the agent last logged in to the Agent Desktop. |
Active | Checkmark to indicate that the agent is active. |
SMS | Checkmark to indicate that the agent can access the SMS channel. |
Voice | Checkmark to indicate that the agent can access the voice channel. |
Indicates through a checkmark if the agent can access the email channel. | |
Chat | Indicates through a checkmark if the agent can access the chat channel. |
Services | |
Column | Description |
ID | ID of the service associated with the SMS channel. |
Name | Name of the service. |
Inbound SMS Code | Short code or long code for routing inbound SMSes to the service. |
SMS Opt-In Message | Message displayed in the SMS when an SMS campaign is launched for the service. |
Inbound Message | Inbound message template for inbound SMSes. |
SMS Compliance Enabled | Indicates through a checkmark if the SMSes sent to customers comply with the policies in the profile assigned to the service. |
SMS Consent Required | Indicates through a checkmark if the customer's consent is required for sending an SMs to the customer. |
Assigning an SMS Number to Services
You can assign an SMS number to specific services so that only the assigned SMS number is available to the agents logged in to those services when the agents send an SMS message (transactional).
To assign an SMS number to services:
- On the Configure tab of LVP, click SMS > SMS Channel.
The SMS Channel window appears. - On the Codes tab, double-click the row displaying the SMS number that you want to assign to services.
The SMS Channel pop-up window for the selected number appears. In the Available section, select the services to which you want to assign the number.
The selected services appear in the Assigned section.
Click Save.
The SMS number is assigned to the selected services.