You can view the following in the SMS Channel window:
- Configured long codes and short codes for the SMS channel on the Codes tab.
- Names of the active agents who can access the SMS channel on the Agents tab.
- SMS settings for all services on the Services tab.
To access the SMS Channel window, on the Configure tab, click SMS > SMS Channel.
Column Descriptions
The following table describes the columns that appear on the tabs in the SMS Channel window.
Codes | |
| Column | Description |
|---|---|
| Name | Name that indicates the use of the SMS code. |
| SMS Code | SMS code used to send SMSes to your customers. |
| Description | Description of the SMS code. |
Agents | |
| Column | Description |
| Login ID | Login ID of the agent who can access the SMS channel. |
| First Name | First name of the agent. |
| Last Name | Last name of the agent. |
| Last Login | Date and time when the agent last logged in to their agent desktop. |
| Active | Checkmark to indicate that the agent is active. |
| SMS | Checkmark to indicate that the agent can access the SMS channel. |
| Voice | Checkmark to indicate that the agent can access the voice channel. |
| Indicates through a checkmark if the agent can access the email channel. | |
| Chat | Indicates through a checkmark if the agent can access the chat channel. |
Services | |
| Column | Description |
| ID | ID of the service associated with the SMS channel. |
| Name | Name of the service. |
| Inbound SMS Code | Short code or long code for routing inbound SMSes to the service. |
| SMS Opt-In Message | Message displayed in the SMS when an SMS campaign is launched for the service. |
| Inbound Message | Inbound message template for inbound SMSes. |
| SMS Compliance Enabled | Indicates through a checkmark if the SMSes sent to customers comply with the policies in the profile assigned to the service. |
| SMS Consent Required | Indicates through a checkmark if the customer's consent is required for sending SMSes to them. |
If you want to modify the information, contact the LiveVox Customer Care Team.