QC_amd_transfer Module
| Message Properties | Definition |
| Operator Transfer Prehold Prompt Phrase | Prompt to be played back before transfer. |
| Operator Transfer Hold Phrase | Prompt to be played back to customer during the call is on hold. |
| Agent Hold Prompt Phrase | The hold prompt to be played back to agent during agent to agent transfer (for ACD transfer). |
| Agent Skill | Agent skill (for ACD transfer). |
| Agent ID Value | Agent ID (for ACD transfer). |
| Agent Logon ID Value | Agent logon ID (for ACD transfer). |
| Priority | Priority ID (for ACD transfer). |
