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Phone lookup Module


Message PropertiesDefinition
ANI Lookup Prompt Phrase The prompt played before doing the phone lookup.
Lookup Source Prompts UI to associate OB services to an IB service for ANI match.
Lookup List Prompts UI to associate OB services to an IB service for ANI match.




Advanced PropertiesDefinition
Other Phone Lookup Prompt PhraseThe prompt played before doing the other phone lookup.
Other Phone Lookup No Input Prompt PhraseThe prompt played if user did not enter any number.
Other Phone Lookup No Match Prompt PhraseThe prompt played if user entered an invalid phone number.
Other Phone Lookup Max No Input Prompt PhraseThe prompt played if user did not enter any number and reached the max retries.
Other Phone Lookup Max No Match Prompt PhraseThe prompt played if user entered invalid other phone number and reached the max retries.
Other Phone Lookup Retry Prompt PhraseThe prompt played if phone lookup failed and flow is configured to retry the lookup.
ANI Lookup Failed Prompt PhraseThe prompt played if phone lookup did not match any record in DB.
Other Phone TimeoutThe time out value that system will wait for user to enter the other number.
Other Phone Lookup Input Retries The max number of other phone number input attempts.
ANI Lookup Retries The man number of ANI lookup retries.


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