The Private Branch Exchange (PBX) is a cloud-based business telephone platform with advanced Voice over Internet Protocol (VoIP) phone and managed services, softphones and hard phones, and platform-wide reporting. The PBX enables knowledge workers to communicate with each other or launch outbound calls through a centralized cloud-based VoIP phone service that is easy to administer.
Key functionalities of the PBX system include:
- Integration of Software-Defined Networking in a Wide Area Network (SD-WAN) managed device, enabling the seamless replacement of firewall and router features.
- Utilization of a wireless backup device to maintain a continuous internet connection, even in the event of disruptions with the primary internet provider.
- Implementation of Internet Service Provider (ISP) Management Service to optimize connectivity and secure the most favorable pricing.
- Auto-attendant and multi-level interactive voice response (IVR) features for improved call management.
- Call forwarding, queuing, and recording capabilities to enhance the efficiency of call handling.
- Streamlined communication processes through call routing via Direct Inward Dialing (DID).
- Creation of a centralized phonebook for convenient access and management of contacts.
The PBX system incorporates a range of phone accessories and devices such as:
- Caller ID control for personalized call handling.
- Various phone types, including desk, conference, and cordless phones, offering flexibility in communication.
- Headsets to enhance user convenience and communication quality.
- Analog adapters for compatibility with diverse communication setups.
- Desktop application/softphone for a versatile and user-friendly communication experience.
Benefits
The main advantages of the PBX solution are:
- Scalability to accommodate various business requirements, adapting seamlessly to remote and hybrid work structures.
- Streamlined phone system administration resulting in significant savings of time, effort, and resources.
- Complete integration with the LiveVox portal, ensuring comprehensive data integration and advanced escalation tracking and management capabilities.
To use the PBX system, you must have the PBX option enabled in the UCaaS section of the Billing tab. To purchase the PBX system, contact the Livevox Support Team. For more information on Billing details, see Billing Tab.
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