In addition to this guide, you can use the following resources for help in using LiveVox products:
Help Pane
On the LiveVox Portal (LVP), you can access the context-sensitive Help by clicking the question mark icon 
, which appears on the extreme right of any window.
Product Documentation
You can access this guide through the Product Documentation Library.
Product Documentation Library is a centralized location for documentation such as user guides, release notes, training videos, webinars, and news about LiveVox.
To access Product Documentation through LVP, in the lower-left corner of any window, click the LiveVox icon 
, and then click Guides. Alternatively, in the upper-right corner of any window, you can click the LiveVox icon and then click Product Documentation Library.
If you want to customize the application programming interface (APIs), you can access the LiveVox Developer Portal, by clicking the LiveVox icon in the upper-right corner of any window and then clicking Developer Portal.
LiveVox Customer Care
If you cannot find answers to your queries from the aforementioned resources, or if you have critical problems, contact the LiveVox Customer Care Team.
- For queries that do not need our immediate attention, contact us by email.
- For critical problems (such as login or dialing failure), contact us by phone.
Email: customercare@livevox.com
Phone (Toll-Free): (888) 477-3448
Phone (Toll): (415) 738-8067
Fax: (212) 216-0613
For information about the LiveVox Agent Desktop, see Agent Guides in the Product Documentation Library.