In the tabular format of the Agents widget, you can search for an agent by specifying at least three consecutive characters of their name in the Name filter box. In addition, at the service level, you can filter the agents by using the See field, which contains the following options for criteria:
- Logged Into Service: Default option, which displays the agents who are logged in to the service.
- Targeted: Displays the preferred agents for routing the calls associated with the service, regardless of the service in to which the agents are logged. This setting is available on the Routing tab of the Services window.
- All: Displays the agents who are logged in to the service and the targeted agents.
At the service level, for 10DMT and HCI services, the See field contains the following options:
- Clicker: Default option, which displays the agents who are logged only in to the 10DMT or HCI service (as applicable).
- Targeted: Displays the preferred agents for routing the calls associated with the service, regardless of the service in to which the agents are logged.
- All: Displays the agents who are logged in to the service and the targeted agents.