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The following table describes the fields that appear in the Event Properties window (when creating an event).

SectionFieldDescription
Event

Event Type

Type of event.

This field contains the following options:

  • SYSTEM: Event initiated by the system (automatic).
  • USER: Event initiated by an agent (manual).
System Events

Type of system event (for example, when an agent is on call or when an agent is ready to interact with your customers).

This field appears when the value in the Event Type field is SYSTEM.

Source Page

Page from which you want the event to be initiated.

This field contains the names of the pages that are created for the designer desktop.

Components

Section of the agent desktop from which you want the event to be initiated.

  • This field appears when the value in the Event Type field is USER.
  • The field contains the names of the sections that are added to the selected source page.
User Event

Event initiated by an agent based on which you want an action to be triggered.

This field appears when the value in the Event Type field is USER.

Condition

Criteria based on which you want an action to be triggered.

You can add, modify, or delete a criterion by using the Edit button.

ActionsAction Type

Type of action that you want to result from the event.

This field contains the following options:

  • FUNCTION CALL: Calls a function.
  • PAGE TRANSITION: Displays a page.
  • COMPONENT LOAD: Displays a section.
  • POP URL: Displays an external webpage on a new browser tab.
API

API whose method you want to be called.

  • This field appears when the value in the Action Type field is FUNCTION CALL or POP URL.
  • The field contains the names of the APIs from the Functions Library tab. 
Method

API method that you want to be called.

This field appears when the value in the Action Type field is FUNCTION CALL.

Target Component

Section of the agent desktop that you want to be displayed when the action occurs.

  • This field appears when the value in the Action Type field is FUNCTION CALL or COMPONENT LOAD.
  • The field contains the names of the pages created for the designer desktop, along with their sections.
Target Page

Page that you want to be displayed when the action occurs.

  • This field appears when the value in the Action Type field is PAGE TRANSITION.
  • The field contains the names of the pages created for the designer desktop.
URL API

API method that you want to be called.

  • This field appears when the value in the Action Type field is POP URL.
  • The field contains the names of the API methods from the Functions Library tab. 
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