As a safeguard against duplicate dialing, LiveVox Portal by default prevents users from loading a list of accounts that has already been built the same day. If you upload/build to the wrong service in error or change your mind about that loaded campaign, the un-dialed accounts must be “deactivated” before re-loading the campaign.
- To deactivate a campaign, first select the campaign in question and then select the Deactivate button on the Campaign Control panel.
- Once you select Deactivate button you will receive a confirmation dialog to select OK or Cancel.
- After confirmation, a pop-up message will indicate the Campaign ID deactivated in addition visible indication showing that campaign being struck-through and the Play State will show a deactivated icon.
