LiveVox sets up the services you intend to use when your client portal is created. Contact customercare@livevox.com to create a new inbound service. The other option is to copy the existing Basic service to create an inbound service and make changes to its parameters.
See the instructions for copying a service in the section below:
Error rendering macro 'Include+'
The 'Include+' macro can only be used in spaces managed by Scroll Versions / Scroll Translations.
All 'Include+' and 'Excerpt Include+' macros must be converted to normal 'Include Page' and 'Excerpt Include' macros in such spaces.
Please use the macro conversion tool to detect and fix similar issues in this space or ask a space administrator to do so.