.Contacts Group vFall23

The Contact Group has the contact elements listed below:

	Contacts	Displays all contact records, along with a search option.
	Highlight	Displays important contact information.
	Detail	Displays the contact details of the selected contact. The contact details are dependent on the configuration.
	Interactions	Displays all the attempted and successful interaction history associated with a contact.
	Actions	Displays all contact tasks, along with a search option and the option for the agent to set reminders for follow-up activities (such as an email or a phone call) for a contact.
	Directory	Displays all the phone numbers and email addresses associated with a contact, along with the option for an agent to modify them.
	Notes	Displays all the notes associated with a contact.
	Callback	Displays the assigned scheduled callbacks associated with a contact.
	Screen pop	Displays the customer data.

Steps to Add Contacts

To add elements to a page:

Expand the Elements section, and then drag and drop the Highlight element to the page.
The page appears as shown below:
- You can collapse a panel on the canvas by using .
- You can delete a panel from the canvas by using .
Click Save.

To change the properties of an element , use the Properties tab. For example, to change the title of the Contact highlight to Highlight.

Select the Contact Highlight element.
- When you select the Contact Highlight elements, the Component name changes to the element's title, as shown in the image.
- The Properties tab is enabled.
Click the Properties tab.
The Properties details tab appears.
Change the values as required.
Click Save.

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