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Navigate to contact timing by selecting the Configure > Dialing Config > Contact Timing from the Navigation Panel.


The Contact Timing editor main screen offers the following tabs and buttons:

  • Tabs
    • General –  Displays the selected contact timing strategy settings.
    • Change History – Displays change history on the selected contact timing strategy.
  • Buttons
    • Add – Creates a new contact timing strategy.
    • Copy - Copies an existing contact timing strategy.
    • Save – Saves all changes on the selected contact timing strategy.
    • Delete – Deletes the selected contact timing strategy.
    • Cancel – Cancels the current updates.