Use this module to collect account information including the bank routing number, the bank account number, and the check number for further payment process.
This module is designed to ask inbound callers to:
- Enter account and check details,
- Confirm the details that they enter.
- Reenter details if entered incorrectly (unless the max retries limit is reached).
If the entered account information is valid, each number is stored in the corresponding variable after returning to the contact flow.
You can edit a phrase by double-clicking the text field to access the Phrase editor.
Message Properties
| Display Name | Description |
| Check Routing Number Prompt Phrase | Main prompt asking a customer to enter their bank routing number. |
| Check Routing Number No Input Phrase | Prompt to play if the customer does not enter anything when asked for their bank routing number. |
| Check Routing Number No Match Phrase | Prompt to play if a customer enters an invalid bank routing number. |
| Check Account Number Prompt Phrase | Main prompt asking a customer to enter their bank account number (between 5 to 17 digits). |
| Check Account Number No Input Phrase | Prompt to play if a customer has not entered a bank account number. |
| Check Account Number No Match Phrase | Prompt to play if a customer enters an invalid bank account number. |
| Check Number Prompt Phrase | Main prompt asking a customer to enter the check number. |
| Check Number No Input Phrase | Prompt to play if the customer does not enter anything when asked for the check number. |
| Check Number No Match Phrase | Prompt to play if a customer enters an invalid check number. |
| Check Input Max Retries | The max number of retries for a customer to enter a value. |
| Account Number Input Max Retries | The max number of retries for a customer to enter the account number. |
| Check Number Input Max Retries | The max number of retries for a customer to enter the check number |
Advanced Properties
| Display Name | Value |
| Check Routing Number Max No Input Phrase | Prompt to play if the customer has not entered anything when asked to confirm their bank routing number, and the max retries limit is reached. |
| Check Routing Number Max No Match Phrase | Prompt to play if the customer has entered incorrect details when asked to confirm their bank routing number, and the max retries limit is reached. |
Check Account Number Max No Input Phrase | Prompt to play if the customer has not entered anything when asked to confirm their bank account number, and the max retries limit is reached. |
| Check Account Number Max No Match Phrase | Prompt to play if the customer has entered incorrect details when asked to confirm their bank account number, and the max retries limit is reached. |
| Check Number Max No Input Phrase | Prompt to play if the customer has not entered anything when asked to confirm the check number, and the max retries limit is reached. |
| Check Number Max No Match Phrase | Prompt to play if the customer has entered incorrect details when asked to confirm the check number, and the max retries limit is reached. |
| Confirm Routing Number Prompt Phrase | Main prompt asking the customer to confirm the entered bank routing number. |
| Confirm Routing Number No Input Phrase | Prompt to play if customer has not entered anything when asked to confirm the bank routing number. |
| Confirm Routing Number No Match Phrase | Prompt to play if the customer enters an invalid key when asked to confirm the bank routing number. |
| Confirm Routing Number Max No Input Phrase | Prompt to play if no entry for confirming bank routing number reaching max retries. |
| Confirm Account Number Prompt Phrase | Main prompt asking the customer to confirm the entered bank account number. |
| Confirm Account Number No Input Phrase | Prompt to play if the customer has not entered anything when asked to confirm the bank account number. |
| Confirm Account Number Max No Input Phrase | Prompt to play if the customer has not confirmed the account number, and the max attempts limit is reached. |
| Confirm Check Number Prompt Phrase | Main prompt asking the customer to confirm the entered check number. |
| Confirm Check Number No Input Phrase | Prompt to play if the customer has not entered anything when asked to confirm the check number. |
| Confirm Check Number Max No Input Phrase | Prompt to play if the customer has not confirmed the check number, and the max attempts limit is reached. |
| Confirm Check Number Max No Match Phrase | Prompt to play if the customer enters invalid key press when asked to confirm the check number, and the max attempts limit is reached. |
| Bank Routing Number Length | The permitted length of the bank routing number. |
| Check Input Timeout | The timeout for customer entry. |
| Variable to store bank routing number | Define the variable to store the bank routing numbers. |
| Variable to store bank account number | Define the variable to store the bank account numbers. |
| Variable to store check number | Define the variable to store the check number. |
Connectors
For information on the module connectors, see Understanding Connectors.