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Use this module to collect account information including the bank routing number, the bank account number, and the check number for further payment process. 

This module is designed to ask inbound callers to:

  1. Enter account and check details,
  2. Confirm the details that they enter.
  3. Reenter details if entered incorrectly (unless the max retries limit is reached).

If the entered account information is valid, each number is stored in the corresponding variable after returning to the contact flow.

You can edit a phrase by double-clicking the text field to access the Phrase editor. 

Message Properties

Display NameDescription
Check Routing Number Prompt PhraseMain prompt asking a customer to enter their bank routing number.
Check Routing Number No Input PhrasePrompt to play if the customer does not enter anything when asked for their bank routing number.
Check Routing Number No Match PhrasePrompt to play if a customer enters an invalid bank routing number.
Check Account Number Prompt PhraseMain prompt asking a customer to enter their bank account number (between 5 to 17 digits).
Check Account Number No Input PhrasePrompt to play if a customer has not entered a bank account number.
Check Account Number No Match PhrasePrompt to play if a customer enters an invalid bank account number.
Check Number Prompt PhraseMain prompt asking a customer to enter the check number.
Check Number No Input PhrasePrompt to play if the customer does not enter anything when asked for the check number.
Check Number No Match PhrasePrompt to play if a customer enters an invalid check number.
Check Input Max RetriesThe max number of retries for a customer to enter a value.
Account Number Input Max RetriesThe max number of retries for a customer to enter the account number.
Check Number Input Max Retries

The max number of retries for a customer to enter the check number

Advanced Properties

Display NameValue
Check Routing Number Max No Input PhrasePrompt to play if the customer has not entered anything when asked to confirm their bank routing number, and the max retries limit is reached.
Check Routing Number Max No Match PhrasePrompt to play if the customer has entered incorrect details when asked to confirm their bank routing number, and the max retries limit is reached.

Check Account Number Max No Input Phrase

Prompt to play if the customer has not entered anything when asked to confirm their bank account number, and the max retries limit is reached.
Check Account Number Max No Match PhrasePrompt to play if the customer has entered incorrect details when asked to confirm their bank account number, and the max retries limit is reached.
Check Number Max No Input PhrasePrompt to play if the customer has not entered anything when asked to confirm the check number, and the max retries limit is reached.
Check Number Max No Match PhrasePrompt to play if the customer has entered incorrect details when asked to confirm the check number, and the max retries limit is reached.
Confirm Routing Number Prompt PhraseMain prompt asking the customer to confirm the entered bank routing number.
Confirm Routing Number No Input PhrasePrompt to play if customer has not entered anything when asked to confirm the bank routing number.
Confirm Routing Number No Match PhrasePrompt to play if the customer enters an invalid key when asked to confirm the bank routing number.
Confirm Routing Number Max No Input PhrasePrompt to play if no entry for confirming bank routing number reaching max retries.
Confirm Account Number Prompt PhraseMain prompt asking the customer to confirm the entered bank account number.
Confirm Account Number No Input PhrasePrompt to play if the customer has not entered anything when asked to confirm the bank account number.
Confirm Account Number Max No Input PhrasePrompt to play if the customer has not confirmed the account number, and the max attempts limit is reached.
Confirm Check Number Prompt PhraseMain prompt asking the customer to confirm the entered check number.
Confirm Check Number No Input PhrasePrompt to play if the customer has not entered anything when asked to confirm the check number.
Confirm Check Number Max No Input PhrasePrompt to play if the customer has not confirmed the check number, and the max attempts limit is reached.
Confirm Check Number Max No Match PhrasePrompt to play if the customer enters invalid key press when asked to confirm the check number, and the max attempts limit is reached.
Bank Routing Number LengthThe permitted length of the bank routing number.
Check Input TimeoutThe timeout for customer entry.
Variable to store bank routing numberDefine the variable to store the bank routing numbers.
Variable to store bank account numberDefine the variable to store the bank account numbers.
Variable to store check numberDefine the variable to store the check number.

Connectors

For information on the module connectors, see Understanding Connectors.

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