This is the main interface for viewing and modifying a contact flow. The display includes panels for basic and advanced contact flow modules, font formatting, and a quick navigation outline. To display the font formatting menu, select a module from the contact flow.
Modules
A module is a container where messaging and logic properties are defined. Modules are located under the Basic and Advanced expandable panels. Hovering over each module will give you a short definition of its functionality. Once the desired module is placed onto the contact flow palette then it's messaging and logic properties are defined by double-clicking on that module and by adjusting the values on the "Message Properties" tab. For more information, see Modules.
Formatting
The formatting menu allows you to change the font format, color, fill, etc. of modules and connectors within the contact flow display. This will be helpful when wanting to highlight a specific module or within the contact flow or by color coding connectors based on function or direction.
Outline
The outline feature displays a graphical overview of the entire contact flow. Users can easily navigate to the desired section of the contact flow using this tool. In addition to the Outline view you can also Zoom In or Zoom Out using the zoom buttons to view the entire contact flow or specific sections.
Associated Messages Tab
Here you can view all messaging associated with a particular contact flow. Hovering over the listed message provides corresponding message details. Clicking the View button takes you to the details of that Message. Specifically, you will be sent to the corresponding Message under the Configure > Messaging > Messages > General tab for that Message.
View XML Tab
The View XML tab shows the code used to create the visual modules and connectors of a contact flow including font specifics, module names, and property values.
View Contact Flow XML Tab
The View Contact Flow XML tab provides a more detailed view of the code for the entire contact flow.