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You can add Events using the Properties tab > Configure option or you can manually add events and set conditions.

When you set conditions from the Configure option, the conditions appear above the page.

To set conditions manually:

  1. Click the New button.
    The Event Properties window appears.

  2. Specify values in the fields as required. For detailed information, see the Events Fields section below

  3. Click Save.
    The event is created, and it appears on the Director subtab.

  • You can modify an event by using the pencil iconedit icon next to the event.
  • You can add another condition to an event by using the plus iconadd icon next to the event.
  • You can add another action to a condition by using the plus iconadd icon next to the condition.
  • If you do not want a condition to be enabled for an event, select the checkbox in the Stop column, next to the event.
  • You can delete an event, condition, or action by using the close icondelete icon.

Event Fields

The following table describes the fields that appear in the Event Properties window (when creating an event).

SectionFieldDescription
Event

Event Type

The type of event.

This field contains the following options:

  • SYSTEM: Event initiated by the system (automatic).
  • USER: Event initiated by an agent (manual).
System Events

The type of system event (for example, when an agent is on call or when an agent is ready to interact with your customers).

This field appears when the value in the Event Type field is SYSTEM.

Source Page

The page from which you want the event to be initiated.

This field contains the names of the pages that are created for the designer desktop.

Components

The section of the agent desktop from which you want the event to be initiated.

  • This field appears when the value in the Event Type field is USER.
  • The field contains the names of the sections that are added to the selected source page.
User Event

The event initiated by an agent based on which you want an action to be triggered.

This field appears when the value in the Event Type field is USER.

Condition

The criteria based on which you want an action to be triggered.

You can add, modify, or delete a criterion by using the Edit button.

ActionsAction Type

The type of action that you want to result from the event.

This field contains the following options:

  • FUNCTION CALL: Calls a function.
  • PAGE TRANSITION: Displays a page.
  • COMPONENT LOAD: Displays a section.
  • POP URL: Displays an external webpage on a new browser tab.
API

The API whose method you want to be called.

  • This field appears when the value in the Action Type field is FUNCTION CALL or POP URL.
  • The field contains the names of the APIs from the Functions Library tab. 
Method

The API method that you want to be called.

This field appears when the value in the Action Type field is FUNCTION CALL.

Target Component

The section of the agent desktop that you want to be displayed when the action occurs.

  • This field appears when the value in the Action Type field is FUNCTION CALL or COMPONENT LOAD.
  • The field contains the names of the pages created for the designer desktop, along with their sections.
Target Page

The page that you want to be displayed when the action occurs.

  • This field appears when the value in the Action Type field is PAGE TRANSITION.
  • The field contains the names of the pages created for the designer desktop.
URL API

The API method that you want to be called.

  • This field appears when the value in the Action Type field is POP URL.
  • The field contains the names of the API methods from the Function Library tab. 
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