.Accessing Designer vFall23

You can access the Designer Desktop from the Agent Desktop window or the main LiveVox Portal (LVP) window.

Accessing through LVP

To access Designer from LVP:

1. On the landing LVP page, click Designer .
   The Designer option is displayed along with the other available options.

   Note: LiveVox provides a default desktop for agents to use; however, to customize the agent desktop, you must have a Contact Center CRM license. For more information on Billing information, see Client Editor - Billing Tab.

   

   
   

2. Click Designer. 
   The Designer window appears. 

Accessing through the Agent Desktop

To access Designer from the Agent Desktop:

1. On the LiveVox Portal (LVP), go to Configure tab > Agents > Agent Desktop.
   The Agent Desktop window appears.
   
2. In the Desktops field, select any Agent Desktop.

3. Select the Agent Panel + Designer option.
   The Edit Agent Desktop window appears.
   

4. On the Designer tab, in the Designer Desktop field, select a required agent desktop, and then click the Open Designer in new tab icon .
   The Designer browser tab displaying the Designer window appears.