.Adding Service Groups vU10

To add service groups:

1. Select Add Service Group.
   

2. Add a name and type of service group.

   Service group types allow for advanced call routing configuration using Classifications. For more information on call routing options see Managing service groups.

3. Use the arrows to assign services to the service group; select multiple services using CTRL-click and move to the Assigned Service(s) column using the single arrow button or select all entries using the double arrow button.