Navigate to the Reporting section by selecting Review from the Navigation Panel. A list of available reports will be displayed in the Navigation Panel.
The categories are:
- Call Reports – Provide information on all accounts dialed over a selected data range.
- Campaign Reports – Give aggregate-level statistics for services and campaigns along with look-up features for particular accounts or numbers.
- ACD Reports – Provide agent level data.
- Inbound Reports – Provides key performance indicators on inbound call management.
- Billing Report – Provides breakdown of usage charges for various time periods for different features of LVP.
- Analytical Tools – Provide in-depth information on the contact patterns of consumer campaigns.
Many of the LiveVox Reports contain a Help link in the report search window (as shown below), which defines key report metrics.
The report is displayed below the criteria when generating a report. The criteria are saved, so you can easily alter their criteria and re-run.
To check the data retention policies for reports, see Reporting Data Retention Policy.