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Segmentation allows for the contacts in a parent campaign to be filtered into separate children campaigns based on data in the contact fields.  In addition, a segmentation template may also be used against the Contact manager to filter a list of contacts.  Templates are defined by source, transaction for campaign uploads, and contact for contact lists.  Once a source is defined, you will only be available to use them against that source.

Segmentation fields such as Phone, Phone 1, Phone 2, (through Phone 10), SMS, and other custom fields support E.164 format.

  1. To set up a new segmentation click Add in the bottom left corner of the Segmentation panel. This will open the Add Segmentation panel.
  2. Define the target source for the new segmentation:
    • Transaction - The segmentation template will apply to campaign file uploads.
    • Contact - The segmentation template will apply to Contact manager lists.
  3. Define the segmentation name in the Name field.
  4. Define the filename that the segmentation will apply to in the Filename Format field.
  5. Define whether or not the filename convention will be required from the Required check box.
  6. For Contact Source segmentations, define the segmentation sorting by selecting the Sort by checkbox and selecting a contact field from the Sort by drop-down menu.
  7. Click the Add button at the bottom left of the Add Segmentation panel to start setting up a segmentation. This will open the Add Segment panel.
  8. Define the segment's Name, Description, and whether or not the segmentation will be excluded from the Disposition drop-down. To define the segmentation sorting, select a contact field from the Sort by drop-down menu.
  9. To determine the condition by which contacts will be filtered, you need to set up a rule. This can be done by clicking and dragging the and operator visible within the General tab, which brings up the Add Rule pop-out.
    • Logical Operator - Select the logical operator (AND/OR).
    • Not - This option negates the specified Logical Operator.
    • Field - Select previously configured fields from the drop-down.
    • Comparison - Select the relational operator for the rule. The options presented will be dependent on the data type specified for the field.
      • For string type fields:
        • In
        • Not In
        • Starts With
        • Contains
        • Regex or Regular Expression
        • Equal to
        • Ends With
        • Is Null
        • Is Not Null
      • For integer type fields:
        • > - Greater than
        • < - Less than
        • = - Equal
        • >= - Greater or equal
        • <= - Less or equal
        • != - Not equal
        • Is Null
        • Is Not Null
    • Value - Corresponding values configured for the selected criteria.
    • Description -  Displays the logical description of the rule.
  10.  Click the OK button to save a Rule. Click the OK button again to save segments.
  11. Click the Save button to save the segmentation once all segments are set up.

The Segments tab also allows you to search for specific segments by using any single or combination of available filters such as searching with text for a segment's name, service, or rule as well as by applying filters of Voice, AM Option, Schedule or scrub option.

  • If you want to view the segments that do not contain any contacts, select the  checkbox.
  • If you have modified the segmentation template or contact data, click the Force Reload button  to refresh the preview. 


To delete a segmentation, hover over it to highlight the Delete icon at the end of the row and click it. This will open the Confirm pop-out. Click Yes to delete the segmentation.

To edit an existing segmentation, double-click its row within the Segmentation editor.

Segmentations are prioritized by the order they are listed in. You can change this order by selecting a row and using the arrow buttons on the right side to move specific segmentations up or down in the list.

The Segmentation screen offers the following buttons and functionality:

  • Selecting any segment will highlight that segment with a dotted green line indicating the selection for the next action taken such as edit, delete or copy.
  • Double-clicking any segment will bring up the Segment editor. Navigating to or between the General and Configuration tabs of the Segment editor will reflect the configured campaign element.
  • Previous: Navigates to the previous segment of the segmentation.
  • Next: Navigates to the next segment of the segmentation.
  • Add segment: Opens the segment section where you can add your rule and configuration.
  • Delete segment: Highlights the segment in red indicating deletion upon saving.
  • Copy: Allows you to copy individual segments within segmentations.
  • Save: Saves any edits or changes.
  • Cancel: Cancels any edits or changes.

To copy a segmentation, hover over it to highlight the Copy icon at the end of the row and click it. This will open Copy segmentation To pop out. Enter a new segmentation name and click Confirm to copy the segmentation or Cancel to discard the changes.

Click the Save button to save the changes.

Within the Edit Segmentation panel is the Configuration tab. You can set up schedules that will be applied to the segments here. The functionality of the Configuration tab closely mirrors that of Campaign Templates, please refer to the Campaign Templates help section for scheduling instructions.

Click the Save button once you've completed setting up the schedule(s) for the segments. Click the Save button from the Segmentation editor to save the segmentation after all the segments are set.

Within the Edit Segmentation panel, the Change History tab tracks and displays the changes made to Segmentation.

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