Editing Line Credentials

The SIP Credential information that is present in LiveVox PBX is obtained from LVP. This information can be updated to add further details specific to PBX.

1. Select the SIP Credential you want to modify on the SIP Credentials window and double-click.
2. Make all the necessary changes in the Basic Details, Caller ID, and Options tabs. Use the information in the following tables for reference.

   1. Basic Details Tab
      

      Field	Description
      Name	Enter the SIP user name
      Extension	Enter the number that the SIP user can be reached at, using an SIP phone or deskphone.
      External Number	Enter the number that the SIP user can be reached at, can be a number provided by the company.
      Domain	This field is greyed out and cannot be set by the client.
      Location	Select the site location that this SIP credential is associated with.
      User	Select the LVP user that this SIP credential is associated with.
      Voicemail Box	Select a voicemail box to associate with this credential. For information on adding a voicemail box, see Adding a Voicemail Box.
      Username	This field is auto-populated.
      Password	Use the default password or enter a password manually or click Generate to use a system-generated password. Changing the password disables any device currently using these credentials. You will have to reconfigure your device accordingly.
      Emergency Services Location Address
      Address 1	Enter a valid, physical address that emergency service personnel may reach the user at.
      Address 2
      City
      State
      Zip

   2. Caller ID Tab
      

      Field	Description
      Local Calls and Outbound Calls
      Override Default Caller ID	Use the slider to determine the visibility of the default caller ID.
      Caller ID Name	Enter the Caller ID Name for the agent.
      Caller ID Number	Enter the Caller ID number.

   3. Options Tab
      

      Field	Description
      Bypass Media	Never Always
      Live Transcribe	No Yes
      Allow International?	No Yes
      Redirects Calls To	Enter a valid telephone number
      Record Calls	None All  Inbound Outbound Local An agent can record their calls only according to the option configured here.
      Music On Hold	For information on managing files that can be used here, see Adding Hold Music.
      Call Timeout	Duration in seconds that unanswered inbound calls will ring for before being disconnected.
      Force Codecs	OPUS Siren @ 32Khz G722.1 @ 32khz G722.1 @ 16khz G722 Speex @ 32khz Speex @ 16khz G711u / PCMU - 64kbps (North America) G711a / PCMA - 64kbps (Elsewhere) G729 - 8kbps (License Required) GSM Siren (HD) @ 48kHz Siren (HD) @ 64kHz VP8 [Video] H264 [Video] H263 [Video] H261 [Video]

3. Click Save SIP Credentials to save the changes made.