Introduction
LiveVox Communicator (LVC) integrates seamlessly with the LiveVox communication platform and virtually eliminates configuration and technical competency requirements. LiveVox assumes all responsibility for the configuration, due to which the settings are not accessible. This guarantees interoperability with the LiveVox VoIP platform and eliminates accidental changes that could cause your phone to stop working.
This document describes the features and functionality of the LiveVox Communicator (LVC) 5.3 tool and explains how to use it.
Prerequisites
As part of the upgrade, your site will be migrated to a new NA3.VA2 environment. Agent Desktop Native (ADN) is not an option, so you must continue using LVC.
To use LVC 5.3, ensure that your site is in the NA3 environment, and LiveVox U12 or a later version of the platform.
System Requirements
For a smooth LVC experience, your system must have internet connectivity, and adhere to the following minimal configuration:
| Processor speed | 1 GHz |
| Headset | USB (recommended vendors: Plantronics, Logitech) |
| Operating system | Windows 7 or later |
| RAM | 2 GB |
| Sound card | Onboard audio with a headphone jack |
Installation
The LVC URL to be downloaded is provided by the LiveVox VoIP Implementation Team depending on your settings. To install LVC:
- Save the installation file locally.
Run the installation file.
Unless an issue arises, do not modify the default values for installation.
When the installation is complete, the following LVC icon appears on your desktop.
Run LVC.
- When the program is run for the first time, if prompted, allow your firewall to unblock LVC. To function properly, LVC needs full access to your system.
- For installation switches, contact the LiveVox VoIP Implementation Team or the LiveVox Customer Care Team.
Using LVC
After you launch the application, your phone is ready to place calls to the LiveVox platform.
Among the options available on LVC are a dialpad (
) for dialing into LiveVox and the Recent tab to view the recently dialed numbers.
Audio Device Selection
To select audio devices:
- Click
.
The Settings menu appears. - Go to Media > Audio.
The Audio device selection section appears. Select the correct devices from the list of devices, and then click
to verify the functionality. Do not modify the remaining values.
Exiting LVC
On the Windows taskbar, click the Show hidden icons icon (
), right-click the LVC icon, and then click Exit.
Rollback to SilverCloud
Do not uninstall the previous version of LVC (SilverCloud version 3.15.2.1) for one week. In case of a rollback, agents can log on to LiveVox as usual. 
24 Hour Customer Care Line: (888) 477-3448 For Internal and Client Use OnlyLiveVox Customer Care Contacts
LiveVox Customer Care Email: customercare@livevox.com
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”). Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited. This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice. Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees. Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control. LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor. Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox.