The Services tab of Client editor displays the details on each service, including current dialing information.
Using the cog icon in the upper right-hand corner, you can specify the inclusion of fields, order, and which field is used to sort the list. Double clicking a service name opens the Services editor.
The Services tab displays the following fields:
- Service ID - Displays the LiveVox assigned unique identifier code.
- Service Name - Displays the name of the Service.
- Service Type - Displays the service type for the service name.
- Call Direction - Displays the call direction, whether the service launches outbound calls or receives inbound calls.
- CIP - The number of calls currently in progress.
- Talk - Total time agent was in call.
- Wait - Number of calls currently waiting in the queue.
- Time On Hold - The longest hold duration of all calls in the hold queue for the call center or service.
- Calls Connected - Total number of connected calls/transactions.
- Call Failed - Total number of calls that terminated without a connection.
- Calls Transferred - The number of calls presented to the service for ACD routing.
- Call Center - The Call Center in which the service is organized.
- Caller ID - Displays the Local Caller ID.
- Operator Phone - The number used when dialing using extensions rather than DIDs.
- Callback Phone - The number used in answering machine messages.
- Message - Displays the properties as set in Messaging tab.
- Inbound Message - Displays the message associated with the inbound service.
- Inbound Number - Displays the number associated with the inbound service.
- Number type - Displays the Number Type by Agent at ready in, Callback, Caller ID, Group voice mail, Inbound, Local caller ID, Other and Personal voice mail.