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To upload a new DNC/suppression file:

  1. Navigate to the Phone Number, SMS, or E-Mail tab for which you want to upload the DNC file.
  2. Click Import. The Upload DNC window appears.



  3. Click on the File field to navigate to the local directory that contains your upload file.
  4. Select the file to upload. 
  5. Select the Include Header? checkbox, if the DNC file contains a header row.
  6. Select the file format. The default file format is .csv.
  7. Click Import to import DNC entries.

This will add the DNC upload task to the user tasks queue. You can view these tasks by selecting the User Tasks option from the User drop-down menu. For more information on viewing the status of user tasks, see Viewing User Tasks.

  • The data format for each row is as follows:
    • Phone Number DNC file and SMS file - Phone number, Contact Group Id, Days To Expiry.
    • E-Mail Address - Email, Contact Group Id, Days To Expiry.
  • If a phone number or email address within the DNC editor does not have a Contact Group associated, the phone number is restricted at the client level at dial-time regardless of the DNC Contact Group mapping in the Service editor.
  • You can specify 1 day for Days to Expiry column for daily DNC, SMS, and E-Mail suppression.
  • You can upload a file containing up to 100k records. If a file exceeds this limit, the upload is rejected and an error message is displayed.
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