Advanced Training
These Training on Demand series help with independent training for more advanced administrative users.
All training content is provided for information purposes only. You must test and confirm the proper functioning of all features before use in a production environment.
Advanced Training Modules
- Schedule Campaign Jobs
- Segmentation
- Secure Payment Capture
- FTP Browser
- Termination Codes Editor
- Agent Widgets
- Preferred Click Distribution
- Agent Phonebook
- Group and Agent Voicemail
- Message Template Maintenance
- Adjusting Call Center Hours
- Phrases editor - Ordering Voice Talent Phrases
- Phrases editor - Creating TTS Phrases
- Adding Voicemail Module to an Inbound Line
- Web Chat Configuration
- SMS Template Configuration