Spring24 Admin Guide

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LiveVox offers automatic alerts that will be sent out to you via email whenever specific events occur. The following types of alerts are available:

  • Campaign account left alarms
  • Campaign life cycle events
    • Campaign pause
    • Campaign reported

LiveVox does not currently support agent alarms.

  • Alerts must be requested and configured by the LiveVox Customer Care Team. For new alerts or to confirm what may be already set up for your site, contact customercare@livevox.com.
  • After the setup, alerts are distributed to the email indicated in the email column of the User editor page. An email must be defined before setting up the alerts. Permitted users (Superuser/Sysadmin/Alerts Only) will be able to add, change or delete email addresses via the Admin UI.