Business units are divisions within an organization. Business units enable you to have a comprehensive view of the organization and view how information flows between organization levels within the company.
To add a business unit:
- Go to Configure > Services > Business Unit.
- Click the add icon
. The Add Business Unit window appears.
- In the Name field, enter the business unit name.
- From the Manager drop-down, select a manager for the business unit.
- Click Save.
The Associated Entities tab displays whether the associated entity is an agent team or a call center. This data is populated when you add business units to call centers (Configure > Services > Call Centers) or agent teams (Configure > Agents > Agent Teams).
