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Overview

This document provides an overview of the new features and enhancements to existing features of the LiveVox Agent and User Portals in the LiveVox U15 release.

  • For information about the application programming interface (API), see the Developer Portal.
  • For information about user roles and permissions, see the User Hub.

  • For this version of the LiveVox platform to function properly, you must permit traffic to and from the following websites:

  • Unless stated otherwise, the following browsers support the LiveVox Portal (LVP):
    • Internet Explorer 11
    • Latest version of Google Chrome
    • Latest version of Microsoft Edge
    • Latest version of Mozilla Firefox
  • Before you log in to LiveVox after it is upgraded, you must clear cache, cookies, and history.

If your LiveVox Portal is on the NA3 environment, and if you are upgrading from U12 to a later version, after the upgrade, your portal and agent links will change as follows: 


Logging in to LVP

To log in to LVP:

  1. Access the LiveVox login window by using one of the following links provided by LiveVox:
    • https://portal.na3.livevox.com/<client code>
    • https://portal.na4.livevox.com/<client code>
    • https://portal.na5.livevox.com/<client code>
  2. Specify values in the following fields: 
    • Client Code (provided by LiveVox)
    • User Name
    • Password
  3. Click LOGIN.
    You are logged in to LVP.

Agent Desktop Native (ADN)

LiveVox U15 release works with ADN 7.3.  Before upgrading to LiveVox U15, please ensure your Agent Desktop Native version is upgraded to ADN 7.3.

Application Programming Interface (API)

In LiveVox U15 release, the Chat APIs are planned to be revamped. You will be required to adapt to the new Chat API functionality when it is available.

End of Support Announcements

End-of-Support Dates

  • The end-of-support date for version 11 is December 30, 2020.
  • The end-of-support date for version 10 is August 30, 2020.
  • Custom JSP integration is not supported since U11. If you are still using a custom desktop, prior to the U15 upgrade, your desktop must be converted to the new U-CRM Desktop that, in conjunction with U-Script, supports what had been previously supported through a custom integration. For assistance, contact the LiveVox Customer Care Team. 
  • The Agent Registration Microsoft-based .NET application is not supported since U12. If you are still using a custom .NET Agent Registration desktop, prior to the U15 upgrade, your desktop must be converted to the new LiveVox Agent Desktop Native (ADN) application. For assistance, contact the LiveVox Customer Care Team. 

It is recommended that you migrate to the latest version of LiveVox. 

To request an upgrade, contact the LiveVox Customer Care Team.

New in U15

LiveVox Customer Care

24-Hour Customer Care Line: (888) 477-3448
LiveVox Customer Care Email: customercare@livevox.com

 
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”).  Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited.  This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice.  Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees.  Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control.  LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor.  Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox. 

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