Compares an entered value with a field from the database, with different routes for success or failure. This module is primarily used for SSN or DOB validation. The module must be used after a successful account_lookup or phone_lookup in an inbound contact flow.
The module is used only for an outbound or inbound contact flow.
| Message Properties | Definition |
| Validation Main Prompt Phrase | Main prompt to ask for verification. |
| Validation No Input Prompt Phrase | Prompt to play back if customer not entering the verification. |
| Validation Invalid Prompt Phrase | Prompt to play back if customer entering an invalid verification. |
| Validation Max Retries | Max number of retries allowed. |
| Variable for validation | Define variable for validation. |
| Advanced Properties | Definition |
| Validation Max No Input Prompt Phrase | Prompt to play back if reaching the max no input retries. |
| Validation Max Invalid Prompt Phrase | Prompt to play back if reaching the max invalid retries. |
| Variable to Store the Input | Define variable to store the Input. |