Creating the Pages

Managers and agents can create and design the scripts. It is essential that you list the pages you want to create and the navigations involved between the pages.

Creating a Page

Pages in a script are important for a script to function. For more information on pages, see Page Types.

To create a page:

1. On the SCRIPTS subtab, double-click the row displaying the script.
   The Design subtab appears.
2. Click Add Page.
   The New Page window appears.
3. In the Name and Description fields, specify a name (a single string without spaces) and description for the dialog.
4. In the Type field, specify one of the following types for the dialog:
   • Standard: Basic window or form within the script.
   • Header: Creates a header for each window.
   • Footer: Creates a footer for each window.
   • Starting: Designates this form as the first form in the script.
   • Left:  Displays contents on the left side of the page.
   • Right:  Displays contents on the right side of the page.

5. Click Save.
   

   • This example shows a script containing only one page. You can, however, add multiple pages with complex branching and business logic to guide an agent down a specific workflow, based on the information gathered during a conversation.

Adding a Header Page

You can create a header page to appear on the top of every page. 

To create a header page:

1. Click Add Page.
   The New Page window appears.
2. In the Name and Description fields, specify a name (a single string without spaces) and description for the dialog.
3. Select the Type as Header from the list.
4. Click Save.

Adding a Consent Page

Follow the steps used in creating a page to create a standard page to add Email Consent information.

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