Admin Guides copy

Page tree

To create a profile:

  1. On the Configure tab, click Voice > Profiles.
    The Profiles window appears.
  2. Click Add Profile.
    The Profile Name window appears.

  3. Enter a name to identify the profile, and then click OK.
    The Name field in the Profiles window displays the name that you entered.

  4. If required, in the Description field, enter a description for the profile.

  5. Click Save Profile.
    The profile is created.

  • The profile appears as an option in the Dialing Profile field on the Settings tab of the Client and Services windows.

  • The profile assigned to a service takes precedence over that of the profile assigned to a client.
  • If the services associated with a client do not have a designation, they are automatically assigned the profile that is assigned to the client.

Any new profiles that you create and apply inherit only the default customer contact window, which is 08:00–21:00 local time. State exclusions for Nevada and Pennsylvania are not included—you must add them if required.

After you create a profile, you must create and add policies to the profile.

  • No labels