In the Designer window, click the Scripts tab. You can see the SCRIPTS tab. The tab shows the following fields:
| ID | Name | Description | Lockedby | Created By | Created Date |
|---|---|---|---|---|---|
| Unique Script ID is generated automatically | Displays script name | Displays the description | If the script is opened and used by anyone, the script shows a locked state | Displays the name of the person who created the script. | Shows the script created dated. |
The Scripts tab consists of the subtabs which can be used for numerous functions explained in the table below.
The following table describes the subtabs that appear on the Scripts tab.
| Subtab | Description |
|---|---|
| SCRIPTS | Enables you to view and manage scripts and assign scripts to services. |
| Design | Enables you to design a script page, including its layout. |
| Page=> | |
| Properties | Enables you to specify the properties of a script page. |
| Style | Enables you to specify a style for the script page. |
| Events | Enables you to define actions or events for the script page. |
| Director | Enables you to create and manage events for use within the script. The ability to create and manage events is vital to providing a flexible and dynamic workspace for agents. |
| Javascript | Enables you to define or embed custom JavaScript code to be used at the script-page level. |
| Preview | Enables you to preview and test the script page from an agent's perspective. |
| Script=> | |
| Data | Enables you to define a new variable to be used within the script and import screenpop variables from the LiveVox platform. |
| Javascript | Enables you to define or embed custom JavaScript code to be used at the script-page level. |
| Report Config | Enables you to retrieve information stored in the database that is collected during a call. |
| Change History | Enables you to view all the changes made to the script. |