You can view the following in the Email Channel window:
- Configured email addresses for the email channel on the Addresses tab.
- Names of the active agents who can access the email channel on the Agents tab.
- Email settings for all services on the Services tab.
To access the Email Channel window, on the Configure tab, click Email > Email Channel.
Column Descriptions
The following table describes the columns that appear on the tabs in the Email Channel window.
Addresses | |
| Column | Description |
|---|---|
| Email Address | Email address used to send emails to your customers. |
| Display Name | Name that indicates the use of the email address. |
Agents | |
| Column | Description |
| Logon ID | Login ID of the agent who can access the email channel. |
| First Name | First name of the agent. |
| Last Name | Last name of the agent. |
| Last Login | Date and time when the agent last logged in to their agent desktop. |
| Active | Checkmark to indicate that the agent is active. |
| Checkmark to indicate that the agent can access the email channel. | |
| Voice | Checkmark to indicate that the agent can access the voice channel. |
| SMS | Indicates through a checkmark if the agent can access the SMS channel. |
| Chat | Indicates through a checkmark if the agent can access the chat channel. |
Services | |
| Column | Description |
| Id | ID of the service associated with the email channel. |
| Name | Name of the service. |
| Inbound Message | Inbound message template for inbound emails. |
| Inbound Domain | Unique email address for routing inbound emails to the service. |
| Opt In Message | Message displayed in the email when an email campaign is launched for the service. |
| Consent Required | Indicates through a checkmark if the customer's consent is required for sending emails to them. |
If you want to modify the information, contact the LiveVox Customer Care Team.