- The Account Penetration Detail Report is comprised of a graph and tables of data that show account metrics at each unique attempt. This breaks out the Summary Report into more detail. It has the ability to be searched at the enterprise level, call center, or service.
- Accounts per Attempt: The columns are sequentially ordered for attempts by outcome. Aggregate values fall to the right and towards the bottom cells. The cells at the very bottom are percentages of successful and unsuccessful operator transfers.
