LiveVox Status Page

Contents

Introduction

The LiveVox Status Page provides information about the operational state of the LiveVox platform components and the reported incidents. In addition, the Status Page contains updates related to system outages and maintenance, live and historical data on system performance, and service interruptions.

Accessing the Status Page

Before You Begin

Ensure that you have set up your account.

To access the Status Page, go to https://statuspage.livevox.com/.
The LiveVox Status Page appears.

Subscribed users are notified of incidents (when they are created or updated) through emails.

Status Page

Uptime

The Status Page displays sections for each platform and environment (for example, LiveVox 15 NA3). Each section displays the following information for a platform and environment:

Overall status (for example, Operational) for the last 90 days, including the current day.
- The status Operational (green) indicates that the components are operating with no issues.
- The status Service Disruption (red)indicates that a component is operating with issues.
- The status Partial Service Disruption (orange) indicates that a specific version of a component is affected, however, the instance of the component that you are using is unaffected.
- A service disruption that lasts more than 10 minutes generates an incident ticket. If you are a subscribed user, you are notified of the incident through an email.
Overall uptime for the last 90 days, including the current day.
Status for each day represented as a red or green bar.
- A red bar indicates that a component suffered an outage, whereas a green bar indicates that no downtime was recorded for the associated day.
- You can see the number of components that suffered an outage for a given day by hovering over the red bar for that day.
Uptime percentage.
Overall status, status for each day, and uptime percentage for a component (for example ACD, LVP, Queuer, and Reporting).
- You can view this information by clicking next to the name of the platform/environment.
- You can see the duration of an outage for a given day, including the related incidents, by hovering over the red bar for that day.

Past Incidents

The Status Page also displays the Past Incidents section, which contains a list of the reported incidents (including scheduled maintenance) for the last fifteen days, including the current day. Past Incidents Section

You can access an incident (including a scheduled maintenance) to see which platform, environment, and component were affected. To do so, click the title of the incident.
To go back to the home page from the incident page, click Current Status.

Accessing Historical Uptime

To access the historical uptime, on the Status Page, click View historical uptime.
A page displaying the Uptime tab appears.

You can filter the uptime based on a component by using the drop-down list box that displays the platform and environment.
You can access the history for a different period by using the navigation icons that appear on either side of the period (for example, February 2021 to April 2021).
A red bar indicates that a component suffered an outage, whereas a green bar indicates that no downtime was recorded for the associated day.
You can see the number of components that suffered an outage for a given day by hovering over the red bar for that day.

Uptime Tab

To go back to the home page, click Current Status.

Accessing Incident History

To access the history of all incidents, on the Status Page, in the Past Incidents section, click Incident History.
A page displaying the Incidents tab appears.

You can filter the incidents based on a component by using Filter Components.
You can access the history for a different period by using the navigation icons that appear on either side of the period (for example, February 2021 to April 2021).

Incidents Tab