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The Account Penetration Detail Report contains a graph and tables of data that show account metrics at each unique attempt. This breaks out the Summary Report into more detail. You can search for data at the enterprise level, call center, or service levels.

Accounts per Attempt: The columns are sequentially ordered for attempts by outcome. Aggregate values fall to the right and towards the bottom cells. The cells at the very bottom are percentages of successful and unsuccessful operator transfers.


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