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  • Select the Service to copy and select the Copy Service button.



  • Only copy QC Services to create another QC Service, Manual Services to create another Manual Service, etc.
  • Inbound Services should not be copied (contact client-services@livevox.com).


  • Add the New Service name



  • Select Copy Service.
  • Go to the Phones Numbers tab to associate/disassociate services to phone numbers.


    • To remove or change LCID association, go to the Advanced Features Section of the Settings tab.

  • Click Save. A success notification will display the updated information.


  • CID, Operator Phone, and Inbound/Callback phone must be filled out with a value for all Services in which an agent logs in.
  • New Services are not automatically included in the Custom Detail Report (CDR) – you must contact LiveVox Support to add new Services to the report.
  • Do Not Call (DNC) settings/data are not passed to the new Service when Services are copied – you must either load DNC settings via the available interface or contact LiveVox Support for assistance.
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