The following table describes the fields that appear in the Article Form window when uploading an article.
| Field | Option for Which This Field Appears | Description |
|---|---|---|
| Article | File | Path to the file containing the article on your computer. To select the file from your computer, use the magnifying glass icon The maximum file size is 50 MB |
| Url | Webcrawl | URL of the web page that contains the article. If you enter an incorrect URL, you cannot publish the article—when you attempt to publish such an article, the status becomes FAILED. |
| Name | File, Webcrawl |
Ensure that the name is related to the article. |
| Description | File, Webcrawl | Description for the article. Ensure that the description is one that can help users easily identify the intent of the article. |
| Levels | Webcrawl | Level of the article on the associated web page. For example, if the value is 0, the content that appears on the associated webpage is considered as the article. If the value is 1, the content that appears on the associated webpage and the content that appears on the next page whose link may be provided on the associated webpage are considered as the articles. The default value in the field is 3. You can, however, modify the value to a number that is not more than 10. |
| Security Protocol Model | Webcrawl | If you want users to log on to access the article on the associated webpage, select a security model in the field. The options that appear in this field are the functions created on the Functions Library tab of Designer. If the value in the Url field in the Article Form window is the same as that in the URL field of a function, you must select the same function in this field. Otherwise, the articles cannot be retrieved. In addition, if you select a function that requires authentication, users cannot view the articles on the KB portal unless they authenticate themselves. |
| Refresh Frequency | Webcrawl |
|
| Category | File, Webcrawl | Category associated with the article. The value in this field is used to search for the article. The options that appear in this field are the categories that appear on the Settings tab of the Knowledge Base Config window. |
| Section | File, Webcrawl | Section (of the selected category) associated with the article. The value in this field is used to search for the article. This field appears only when you select a value in the Category field. The options that appear in this field are the sections that appear for the selected category on the Settings tab of the Knowledge Base Config window. |
| Tags | File, Webcrawl | Keywords or labels associated with the article. The value in this field is used to search for the article. The options that appear in this field are the tags that appear on the Settings tab of the Knowledge Base Config window. |
