Provides the ability to offer extension-based routing for inbound callers to reach specific agents who are assigned the LiveVox extensions as configured in the Agents window.
The Agents window appears when you click Agents > Agents on the Configure tab of the LiveVox Portal.
Message Properties
| Display Name | Description |
| Extension Prompt Phrase | The prompt played at beginning of the module to ask for an extension number. |
| Extension Invalid Phrase | The prompt played if the user entered an invalid extension number. |
| Extension No Input Phrase | The prompt played if the user did not enter any extension number. |
| Operator Transfer Prehold Prompt Phrase | Prompt to be played back before the transfer hold. And will be played in its entirety. |
| Operator Transfer Hold Phrase | Prompt to be played back during transfer hold. |
Advanced Properties
| Display Name | Description |
| Extension Max No match Phrase | Prompt to play back if an invalid entry for extension number reaches max retries. |
| Extension Max No input Phrase | Prompt to play back if no entry for extension number reaching max retries. |
| Extension Max Retries | The max number of retries for extension number entry. |
| Number Minimum Length | Define the number entered minimum length. |
| Number Maximum Length | Define the number entered maximum length. |
| Variable to Store the Number | Define the variable to store the extension number. |
| Contact Type for Screen Pop | |
| Agent Hold Prompt Phrase | Prompt to be played back during transfer hold for an agent. |
| Hold Menu Main Prompt Phrase | Hold menu to be played back to the customer during a call on hold. |
| Hold Menu Invalid Prompt Phrase | Prompt to be played back if a customer enters an invalid key during the hold menu. |
| Hold Menu Noinput Prompt Phrase | Prompt to be played back if customer not entering anything during hold menu. |
| Hold Menu Max Error Prompt Phrase | Prompt to be played back if invalid / no input reaches max errors. |
| Call Recording Menu Prompt Phrase | Prompt to be played back if the call is being recorded for the customer. |
| Hold Menu Start Time (in seconds) | Time to start hold menu time after transfer being made. |
| Hold Menu Repeat Interval (in seconds) | Interval to repeat hold menu (in seconds). |
| Hold Menu Max Retries | Max retries for customers to re-enter the keypress. |
| Classification ID | Define Classification ID. |
| Agent ID Value | Agent ID. |
| Agent Logon ID Value | Agent Logon ID Value. |
| Priority | Priority Escalation. |
| Agent VM Number | Define agent voicemail number. |
| VM Transfer Prehold Message | Prompt to be played back before VM transfer. |
| VM Transfer Hold Message | Prompt to be played back to the customer during the call is on hold for VM transfer. |
Connectors
For information on the module connectors, see Call Flow Editor Connectors.
1 Comment
Sabita Rao
All descriptions here need to be rewritten.