Group filters enable you to create subgroups for fast and easy interaction filtering. You can create filter groups for agents, skills, scorecard names, and/or scorecard reviewers. Once saved, the group name appears in the Advanced Filter section of the component for which you have created the group.
Adding a New Filter Group
To create a new filter group:
- Click New.
- In the New Filter Group popout window that appears, specify a name for the filter group.
- Click Save.
The new filter group appears in the table. - Double-click the new filter group to open the settings window.
- On the Settings tab, select the filter type from the Type drop-down list.