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The Billing tab of Client editor provides a view of available billable add-on products. Products currently enabled for your site have a green check mark next to them.

  • Contact your Account team to discuss add-on product setup for your site.
  • Not all billable products or features are currently visible in the Billing tab. More products are in the pipeline to be added to the Billing tab in future releases.

 

  • General - Allows you to enable encryption fields, add trusted partners, and store enhanced call/screen recording.
    • Encrypted Fields - Allows you to view and re-label up to five dedicated encrypted fields in the Fields editor under the Contact entity.
    • Enhanced Call Recording Storage - To enhance the reliability and availability of call recordings, LiveVox uses cloud object stores. 

    • Enhanced Screen Recording Storage - To enhance the reliability and availability of screen recordings, LiveVox uses cloud object stores.

      If Enhanced Call Recording Storage and Enhanced Screen Recording Storage options are enabled by default.


    • Trusted Partners - Allows you to add and view partners in the Trusted Partners tab.
  • Analytics: Provides an integrated, secure, and highly scalable cloud business intelligence (BI) solution to create insightful, actionable intelligence that leverages LiveVox data.
    • BI Analytics: The BI tool replaces static reporting with fast graphical views of operational data.
  • Channels - Allows you to enable access to different LiveVox channels.
    • Voice Channel - Allows you to access Voice Channel.
    • SMS Channel - Allows you to access SMS Channel.
    • Email Channel - Allows you to access Email Channel.
    • Chat Channel - Allows you to access Chat Channel.
  • API - A set of APIs (Application Programming Interfaces) for integrating the functionality of the LiveVox platform with third-party applications such as CRM systems and other systems of record used by clients to manage their accounts and calling lists. The APIs can also be used to build custom applications that make use of LiveVox features such as custom agent desktops and reporting dashboards.
    • API - Enables access to public APIs.
  • WFO - Work Force Optimization (WFO) tool.
    • Agent Scheduling - Allows Agent Scheduling to be displayed on the voice portal. Agent Scheduling allows you to create shift calendars and assign specific shifts to agents.
    • Advanced Agent Scheduling - Allows display of Advanced Agent Scheduling options on the LiveVox portal.
    • Assessor - Agent interactions are loaded into the tool providing a solution for customizable agent scorecards to allow call centers to search, playback, and score and evaluate every agent interaction for quality, performance and compliance.
    • Screen Recording - Enables access to screen recording configurations in the Agent Desktop editor and screen recording report on the WFO tab.
    • Work Queue - Enables you to access Work Queue. You can view various e-learning, agent scheduling, arbitration tasks assigned to you.
    • E-Learning - Enables a content library that allows you to assign the E-Learning content to agents​.
  • Contact Management - Allows you to enable Phone Dial Attempt Supervisor (PDAS), Accounts, and Designer.
    • PDAS - Displays the PDAS tool in the voice portal. This allows users to access all PDAS functions and features within LVP without opening a different web page.
    • Accounts - Enables Accounts Manager for Ticketing and Contact association​.
    • Designer - Offers a WYSIWYG editing environment for the creation and management of agent desktops. It provides flexibly laid out arrangement of components which package together contact information (CRM) and statistical functionality, along with targeted scripts which guide an agent in specific activities.
  • Customer Care - Allows you to enable ticketing and Knowledge Base solutions.
    • Ticketing - Enables ticketing system for agents and users​.
    • Knowledge Base - Enables Knowledge Base solution.
  • Speech - Allows you to enable speech solutions.
    • Advanced TTS - Allows the system to support two advanced Text-To-Speech (TTS) engines - Google and Amazon. These TTS engines provide high fidelity speech synthesis that sounds natural. This feature allows you to select the advanced TTS engines (Google and Amazon) within Contact Flows or Phrases editor.
    • Transcribe - reserved for future development
    • Transcribe all calls - reserved for future development
    • Sentiment Analyze all Calls - reserved for future development
    • Speech Analytics - reserved for future development
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