The following table describes the fields that appear on the Knowledge Base tab in the Web Widget Detail window.
Field | Description |
---|---|
Enable Knowledge Base | Select this checkbox to enable the Knowledge Base (KB) on the widget. |
Knowledge Base | Select the KB portal that you want to make available for customers on the widget. |
Ticketing Web Widget Fields
The following table describes the fields that appear on the Ticketing tab in the Web Widget Detail window.
Field | Description |
---|---|
Enable Ticketing | Select this checkbox to enable ticketing on the widget. |
Ticketing | Select the web form that you want to make available for customers when they submit a ticket. Depending on the web form, an account, contact, and/or ticket may be created automatically when a customer submits a ticket. |