A cold call to a customer has two outcomes - the call is either answered or not. The introduction module detects if the call is answered by an answering machine or the customer. Use this module when you want to contact a customer with an introductory phrase.
Message Properties
Display Name | Description |
|---|---|
| Introduction Prompt Phrase | Prompt to be played when the customer answers the call. You can edit a phrase by double-clicking the text field to access the Phrase editor. (The default message is "Hello This is an important call for {Patient First / Last Name}") |
Contact Flow Properties
Display Name | Description |
|---|---|
| Bargein | Yes (default) indicates that the customer can press a key when a message is playing. No indicates that pressing a key when a message is playing will not stop the message. |
Connectors
Event | Result |
|---|---|
| Is Answering Machine? | Yes (detects an answering machine and connects to a Machine module.) No (plays the introduction phrase and connects to the next module in the contact flow, usually the Menu module.) |
For information on other module connectors, see Understanding Connectors.
Example Flow Segment
