The LiveVox Contact Center for Salesforce application provides a single-user interface that makes voice call functionality available for agents. After you install the LiveVox Contact Center for Salesforce application, agents can access the LiveVox agent panel from the Salesforce Utility Bar. The LiveVox agent panel provides the options to dial outbound calls, receive inbound calls, and transfer calls. In the agent panel, agents can set their status to ready, meeting, lunch, or the other available status.
By using Contact Center for Salesforce, agents can call customers and receive inbound calls within the Salesforce Customer Relationship Management (CRM) browser window.
Audience
This guide is intended for individuals who are responsible for installing and configuring the Contact Center for Salesforce application.