A web widget is an independent application that you can embed into your website to provide your customers (including visitors) with a single support system by enabling them to chat with an agent, access your Knowledge Base (KB) articles, or submit a ticket. A web widget can be configured to include any or all of the following functions:
- Chat
- KB
- Ticketing
You can access Web Widget by clicking Web Widget > Widget on the Configure tab.
- The Web Widget feature comes at an additional cost. Contact your Account team to enable this feature.
A customer must use the following browsers to access the web widget:
Desktop- Google Chrome (latest version)
- Firefox (latest version)
- Microsoft Edge
- Safari (latest version)
Mobile
- Google Chrome (latest version)
- Firefox (latest version)
- Safari (latest version)