After a campaign has finished dialing (or has been stopped manually) and reported, you may requeue the campaign to run certain results again, essentially providing the capability to make multiple passes on a single file without having to reload it.
To requeue your file, select the completed campaign and press the Requeue button in the lower right side of the Campaigns manager screen.
This will bring up the Requeue Campaign window.
- Assign dial characteristics as you would for an uploaded campaign, when finished click the Requeue. The new campaign will be available to build and dial.
Subsequently requeued files are appended by a file extension of ".r1" representing each prior requeue. For example:
- Requeue of original file = .r1
- Requeue of first requeue (.r1) = .r1.r1
- Requeue of second requeue (.r1.r1) = .r1.r1.r1
Not building a subsequent requeue off of the previous file's outcomes will append a sequential file extension such as .r2, .r3, etc.
The example below illustrates the original file requeued in both a subsequent and a sequential manner.
It is recommended to setup your campaign requeues by only building requeue files from the previous campaign (subsequent requeues). Failing to do so may result in redialing an account that was previously an RPC or Live Party by not taking into account that prior run's outcomes.
It is possible to requeue a campaign file on the same service or across services (Cross service requeue).
- Depending on service settings, you may have the ability to requeue a campaign on a different service by selecting the service when assigning dial characteristics. This allows you to run on an RPC service first, for example, and then requeue certain results to be run on a Quick Connect service for the second pass.
- You can only requeue within a set of services in Call Center.
- You cannot requeue on a service that has custom (different input) logic.
- Wireless numbers can be allowed or suppressed regardless of which wireless setting was assigned to the parent campaign.
- At this point, you can also add or change the Messaging, Scheduling, or Dialing strategy options.
- When scheduling requeue campaigns you can choose to run the campaign on a schedule you determine on either the same day as the original run or on the next day.
- By default, the number of requeues is unlimited. You cannot requeue campaigns older than 14 days.