You can use the Rules tab to create, manage, and export Attempt Supervisor rules. These rules enable you to set the number of contact attempts to an account or a number. After you reach the set number of attempts, the Attempt Supervisor applies a block that prevents any further contact attempts. After the block expires, you can attempt to contact the customer. The Attempt Supervisor applies the call block by adding a DNC or DND record on the LiveVox Portal.
Creating Rules
- Go to Configure > Contacts > Attempt Supervisor.
- On the Rules tab, click the
button. The Rule Editor window appears. In the Rule Editor window, provide rule details.
Update the fields to create a rule.
See Defining Rules topic for information about each field in the Rules tab.
The following topics provide additional information about creating and using Attempt Supervisor rules: