Admin Guides copy

Page tree

The Screen tab of the Ticketing Config window enables you to configure the display of the main area of a ticket and the Detail tab of a ticket for a specific ticket type.

Configuring Ticket Display

To configure the ticket display:

  1. On the Configure tab, go to Ticketing > Tickets Config.
    The Ticketing Config window appears.

  2. To configure the display of the main area of a ticket:

    1. On the Screen tab, on the Ticket Highlight subtab, in the Ticket Types section, select the type of ticket for which you want to configure the display.

      You can delete a ticket type by hovering over the ticket type in the Ticket Types section and then using .

    2. In the Available section, select the fields that you want to be displayed in the main area of the ticket, and then click right-arrow icon.
      The selected fields appear in the Selected section.

    3. In the Selected section, select the fields that you do not want to be displayed in the main area of the ticket, and then click left-arrow icon.
      The selected fields appear in the Available section.

      You can revert your changes by clicking reset icon or Refresh.

    4. The Position column in the Selected section represents the order of the fields in the ticket. If you want to modify the position of a field in the ticket, in the Selected section, drag the field to the position you want. 

    5. The Name, Type, and Column columns in the Selected section represent the label of the field, characteristics of the field, and the columnar position of the field in the area, respectively. If you want to modify the values in these columns, in the Selected section, click the cell displaying the values, and then specify the value you want.

      • You can revert your changes by clicking Refresh.
      • You can preview your changes by clicking  in the Preview section.

  3. To configure the display of the Detail tab of a ticket:

    1. On the Screen tab, perform Step 2 on the Ticket Detail subtab.

    2. The Group column in the Selected section represents the section (for example, General or Other) on the Detail tab in which the field is displayed. If you want to modify the value in this column, in the Selected section, click the cell displaying the value, and then specify the section you want.
  4. Click Save.
    The display configuration of a ticket for the selected ticket type is saved.
  • No labels