Bot analytics show how customers have engaged with bots over time and how many bot goals they have completed over time.
Viewing Bot Analytics
To view the bot analytics, in the left pane, hover over Analytics, and then click Bots.
The Activity window displaying the Bots tab appears. The Bots tab contains a chart and statistics of bots.
Chart
The first section on the Bots tab displays a combination chart containing the following symbols:
- Bars representing the number of bot goals that customers completed over time.
- A line representing the trend in conversation rate over time.
The category (x) axis contains months (Month of) or weeks (Week of) depending on the selected period. The value (y) axis contains the number of bot goals (All Goals) and the number of bot conversations (Engaged Conversations).
- You can view the chart for the last three months, last six months, or last year by using the menu that appears above the chart.
- Each subtab, except All Goals, represents a bot goal. You can view the chart for all goals or a specific goal by clicking the All Goals subtab or the subtab that represents the goal, respectively.
- You can view the conversation rate for a week or month by hovering over a bar.
- You can view which bots were published on which dates by hovering over the blue dots on the line.
Bot Statistics
The second section on the Bots tab displays a list of bots with the following statistics for each bot.
| Statistic | Description |
|---|---|
| Active users | Number of customers who only viewed an opened bot (as opposed to interacting with the bot). |
| Sessions | Number of times that customers engaged with the bot. |
| Engaged users | Number of customers who interacted with the bot. |
| Completed goal | Number of unique goals completed by customers for the bot. |
- You can view the bots in all statuses, active status, or inactive status by using the menu that appears above the list of bots.
- You can view the conversations associated with a bot by clicking the more icon
> Conversation Sessions. For more information, see Conversations. - You can modify a bot by clicking the more icon > Edit Bot. For more information, see Building a Bot.