In the Campaigns widget (also referred to as Campaign Control panel) you will see assigned campaigns displayed within the grid. Multiple campaigns can be loaded to a service. A campaign must be selected before additional actions can be performed.
You can search a campaign using the Name filter field. You can enable this field using the cog icon in the upper right hand corner of the Campaigns widget.
- The Name filter box becomes visible after 11 campaigns are loaded to the selected service, otherwise it will remain hidden.
- At least three characters are required to start a search.
You can filter the displayed campaigns with the Filter By radio buttons at the top right of the panel:
- Today's - all the campaigns uploaded today.
- Active - all the campaigns uploaded today that are not completed and still have accounts left to dial.
- Playing - all the campaigns with accounts currently dialing.
The Campaign Control panel also offers the following metrics to see how many disabled transactions the currently playing campaigns for a particular service have.
- Loaded - Total amount of campaign files loaded to the selected service.
- Remaining - Amount of records that have not been dialed, irrespective of time zones.
- % Completed - Percentage of dialed and completed campaign files.
- Dialable - Total amount of records in playing campaigns that can be dialed at this moment.
For each campaign, one of eight different icons will appear to the immediate right of the campaign file name. These icons represent the status of each campaign and are as follows:
| Ready to Play on-demand. If blue the campaign has already been built. |
| Scheduled to play at a pre-set time. If blue the campaign has already been built. |
| System is preparing the campaign. |
| The campaign is active. Calls are being made. |
| Ready to resume playing. |
| The campaign has finished or been stopped. |
| The campaign has finished or been stopped and has been reported. |
| The campaign file has been deactivated. |
Highlighted campaigns are controlled with the play/pause toggle button, and can be stopped before they finish with the stop button.
- Stopped files will be sent to report and must be requeued to dial again.
- LiveVox allows for pre-building of the file before dialing by selecting the file and then clicking on the wrench icon.
- The LiveVox campaigns dashboard provides controls and data (real time and aggregate) at the campaign or service level, depending on whether the service name or individual campaign is highlighted.
For system generated campaigns (Inbound, Manual, Transactional Email, Transactional SMS, and Scheduled Callback) that are paused or stopped manually, you need to confirm the action by selecting ok from a warning message.
Clicking on the Services (S button) will take the user to the Services editor screen.
You can upload, requeue and deactivate a campaign file from the Campaign Control panel. To upload or requeue a new campaign file see Uploading and Requeueing Campaigns from the Campaign Control Panel. To deactivate a campaign file see Deactivating a Campaign.