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Created by
Sabita Rao on Apr 12, 2021
1 minute read
This section covers the administration of agents through LiveVox Voice Portal using the tools under ACD in Configure mode. The following items are reviewed in this section:
- .Adding New Agents vU9
- .Viewing Existing Agents vU9
- .Agent Fields vU15
- .Modifying Agent Details vU15
- .Unlocking Agents vU9
- .Agent Service Mapping vU9
- .Agent Skill Mapping vU9
- .Exporting and Importing Agents vU9
- .Deleting Agents vU9
- .Scheduling Agent Hours vU14
- Copy of Managing Agent Inactivity
- .Agent Specific Routing vU9
- .Managing Agent Teams vU9
- .Agent Administration vU10
- .Agent Administration vU13
- .Agent Administration vU15
- .Agent Administration vU17